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SunnyBay - Estate Agency
Tenant    Support

Letting process

✦ Process

Finding and securing your ideal rental property can feel like a daunting task, but at SunnyBay, we make it simple and stress-free. Our clear and comprehensive tenant lettings process is designed to guide you through each stage with confidence, from the initial property search to move-in day and beyond. Whether you're a first-time renter or an experienced tenant, our dedicated team is here to support you, ensuring a smooth and transparent experience every step of the way.

Initial Inquiry & Viewing Requests

Start your rental journey by browsing our extensive property listings online. Once you’ve found a property that matches your needs, reach out to us to schedule a viewing at a time that suits you. Our team is here to answer any questions about the property or the neighbourhood.

Viewing the Property

Viewings are conducted in person to give you a true feel for the space. Our knowledgeable letting agents will guide you through the property, highlighting key features and providing insights into local amenities and transport links.

Offer and Holding Deposit

If you wish to proceed with a property, submit an offer and pay a holding deposit equivalent to one week’s rent. This deposit secures the property while we begin the referencing process. It will be deducted from your initial rental payment or refunded if the landlord decides not to proceed.

Application and Tenant Referencing

After securing the property with a holding deposit, complete a tenant application form. We carry out a comprehensive tenant referencing process, including credit checks, employment and income verification, and previous landlord references. We partner with reputable referencing agencies to ensure a seamless experience.

Drafting the Tenancy Agreement

Once the referencing process is successful, we prepare a comprehensive tenancy agreement outlining the terms and conditions of your rental. It’s important to review this document carefully and ask questions if needed. Our team is available to clarify any aspects of the contract to ensure transparency.

Payment of Initial Fees

Before moving in, we require payment of the first month’s rent and the security deposit (typically five weeks’ rent). Payments are securely processed, and you’ll receive a receipt for all transactions.

Move-In Day and Inventory Check

On move-in day, you’ll be welcomed to your new home and provided with a detailed inventory report. This report documents the condition of the property and its contents, protecting both tenants and landlords by setting clear expectations from the start.

Ongoing Support and Maintenance

Ongoing support and maintenance depend on whether the property is managed by us or the landlord. If we are responsible, our dedicated property management team ensures timely responses to maintenance requests and property-related concerns. If the landlord manages the property directly, they will handle any requests and issues throughout your tenancy.

Renewals and Moving Out

When your tenancy nears its end, we’ll get in touch to discuss renewal options or moving-out procedures. If you choose to vacate, we’ll guide you through the check-out process, including final inventory checks and deposit return procedures.

Returning Your Deposit

The deposit is protected in a government-authorised scheme, ensuring fairness and transparency. Once the final inspection is complete, deductions (if any) are discussed, and the remaining balance is returned promptly.

By following this process, you should be able to navigate the process of renting a property in London more smoothly.

Need help?  Send us a message

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